KBA Electricals Warranty Policy
At KBA Electricals, we stand by the quality of the products we supply. Our goal is to ensure that every customer enjoys safe, reliable, and long-lasting use of our electrical solutions. To give you peace of mind, we offer the following warranty policy:
Warranty Coverage
-
All products purchased from KBA Electricals come with a limited warranty against manufacturing defects.
-
The warranty covers faults that occur under normal use and proper installation of the product.
-
Warranty periods vary depending on the product type and manufacturer specifications. Customers are encouraged to confirm warranty duration at the time of purchase.
Exclusions
This warranty does not cover:
-
Damage caused by incorrect installation, mishandling, or negligence.
-
Faults resulting from power surges, electrical overloads, or external causes beyond our control.
-
Modifications, alterations, or repairs carried out by unauthorized persons.
-
Normal wear and tear (e.g., bulbs burning out, cables wearing over time).
Warranty Process
-
Customers must present proof of purchase (receipt or invoice) to make a warranty claim.
-
Products must be returned to our store at Opera Square, Accra for inspection and assessment by our team.
-
If the product is confirmed to have a manufacturing defect, KBA Electricals will, at its discretion:
-
Repair the product,
-
Replace the product with the same or equivalent item, or
-
Offer store credit if replacement is not available.
-
-
Warranty claims must be made within the stated warranty period of the product.
Customer Responsibility
-
Customers are responsible for ensuring that products are installed by qualified professionals where required.
-
Proper use and care of products are essential to keep the warranty valid.
At KBA Electricals, your satisfaction is our priority. This warranty reflects our commitment to providing durable, dependable, and high-quality electrical solutions for every project.
KBA Electricals – Light is Life.